DEAR SIR / MADAM,

We would be grateful if you could spare a few minutes to complete this questionnaire, which forms an integral part of our organization’s drive to continually improve Customer satisfaction.

The ‘Comments / Suggestions for improvement’ section is reserved for your comments regarding our current performance and any suggestions you may have that could improve future performance.

SCORING KEY

Poor Average Good Excellent
1 2 3 4 5 6 7 8 9 10

QUALITY

Sr.No Description of requirements related to “Quality” Score
1 Ability of our products to meet your technical requirements
2 Product quality
3 Accuracy and completeness of paperwork such as inspection reports and documents
4 Quality of Closure of the reported Customer complaints
5 Reaction time to complaints
6 Product packaging
7 Finish and aesthetic requirements

DELIVERY

Sr.No Description of requirements related to “Delivery” Score
1 Schedule adherence to your delivery requirements
2 Satisfaction level to respond to your urgent demand requirements
3 Lead time for New Product Development

GENERAL

Sr.No Description of requirements related to “General requirements” Score
1 Promptness in replying to your queries
2 Understanding and quality of the reply sent by us
3 Satisfaction level / Hospitality; when you visit our works in India

COMMENTS / SUGGESTIONS FOR IMPROVEMENT

  
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