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    DEAR SIR / MADAM,

    We would be grateful if you could spare a few minutes to complete this questionnaire, which forms an integral part of our organization’s drive to continually improve Customer satisfaction.

    The ‘Comments / Suggestions for improvement’ section is reserved for your comments regarding our current performance and any suggestions you may have that could improve future performance.

    SCORING KEY

    Poor Average Good Excellent
    1 2 3 4 5 6 7 8 9 10

    QUALITY

    Sr.No Description of requirements related to “Quality” Score
    1 Ability of our products to meet your technical requirements

    2 Product quality
    3 Accuracy and completeness of paperwork such as inspection reports and documents
    4 Quality of Closure of the reported Customer complaints
    5 Reaction time to complaints

    6 Product packaging
    7 Finish and aesthetic requirements

    DELIVERY

    Sr.No Description of requirements related to “Delivery” Score
    1 Schedule adherence to your delivery requirements
    2 Satisfaction level to respond to your urgent demand requirements
    3 Lead time for New Product Development

    GENERAL

    Sr.No Description of requirements related to “General requirements” Score
    1 Promptness in replying to your queries
    2 Understanding and quality of the reply sent by us
    3 Satisfaction level / Hospitality; when you visit our works in India

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