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    DEAR SIR / MADAM,

    We would be grateful if you could spare a few minutes to complete this questionnaire, which forms an integral part of our organization’s drive to continually improve Customer satisfaction.

    The ‘Comments / Suggestions for improvement’ section is reserved for your comments regarding our current performance and any suggestions you may have that could improve future performance.

    SCORING KEY

    PoorAverageGoodExcellent
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    QUALITY

    Sr.NoDescription of requirements related to “Quality”Score
    1Ability of our products to meet your technical requirements

    2Product quality
    3Accuracy and completeness of paperwork such as inspection reports and documents
    4Quality of Closure of the reported Customer complaints
    5Reaction time to complaints

    6Product packaging
    7Finish and aesthetic requirements

    DELIVERY

    Sr.NoDescription of requirements related to “Delivery”Score
    1Schedule adherence to your delivery requirements
    2Satisfaction level to respond to your urgent demand requirements
    3Lead time for New Product Development

    GENERAL

    Sr.NoDescription of requirements related to “General requirements”Score
    1Promptness in replying to your queries
    2Understanding and quality of the reply sent by us
    3Satisfaction level / Hospitality; when you visit our works in India

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