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    DEAR SIR / MADAM,

    We would be grateful if you could spare a few minutes to complete this questionnaire, which forms an integral part of our organization’s drive to continually improve Customer satisfaction.

    The ‘Comments / Suggestions for improvement’ section is reserved for your comments regarding our current performance and any suggestions you may have that could improve future performance.

    SCORING KEY

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    Average

    Good

    Excellent

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    QUALITY

    Sr.No

    Description of requirements related to “Quality”

    Score

    1

    Ability of our products to meet your technical requirements

    2

    Product quality

    3

    Accuracy and completeness of paperwork such as inspection reports and documents

    4

    Quality of Closure of the reported Customer complaints

    5

    Reaction time to complaints

    6

    Product packaging

    7

    Finish and aesthetic requirements

    DELIVERY

    Sr.No

    Description of requirements related to “Delivery”

    Score

    1

    Schedule adherence to your delivery requirements

    2

    Satisfaction level to respond to your urgent demand requirements

    3

    Lead time for New Product Development

    GENERAL

    Sr.No

    Description of requirements related to “General requirements”

    Score

    1

    Promptness in replying to your queries

    2

    Understanding and quality of the reply sent by us

    3

    Satisfaction level / Hospitality; when you visit our works in India

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